Clarabridge Customer Connections

April 19-22, 2020

Hard Rock Hotel San Diego

General Information

What is C3?

The 12th annual Clarabridge Customer Connections (C3) conference is the leading event for customer experience management and digital customer service professionals. This 4-day event features a lineup of cutting-edge keynote speakers and more than 30 sessions featuring Clarabridge customers, partners, and analysts. The agenda is made up of 4 tracks, industry-specific sessions, as well as the opportunity for hands-on training with Clarabridge experts during advanced sessions for customers.

Where will C3 2020 take place?

C3 2020 will take place at the iconic Hard Rock San Diego

207 5th Avenue San Diego, CA. 92101

(619) 702-3000

When is C3 2020?

Customer Day: Sunday, April 19

Pre-Conference Workshops: Monday, April 20

Welcome Reception: Monday, April 20 at 6PM

Main Conference: Tuesday, April 21 – Wednesday, April 22


How do I register?

Registration instructions here

Are Pre-Conference Workshops included in the price of registration?

Yes, Pre-Conference Workshops are available on a first come, first served basis. Pre-Conference Workshops are optional and only available only to main conference registrants.

Are group discounts available?

Yes, please contact for situation-specific pricing questions.

What is the payment policy?

The easiest way to pay for your C3 registration is with a credit card through the online registration process.

What is the cancellation policy?

You will receive a full refund if you cancel before March 15th. Cancellations received after March 15th will not be eligible for a refund. To cancel a registration, email to let us know you are unable to attend. Please note, cancelling a registration does not automatically cancel hotel and/or travel arrangements, you are responsible for cancelling any accommodations.

Can I transfer my registration to someone else?

Registrations can be transferred to another individual at no charge until March 15th To transfer a registration, email with the new registrant’s information (full name, email address, title, company) as well as the full name of whom they will be replacing.

How can I become a sponsor at C3 2020?

We offer a variety of sponsorship packages. To learn more about sponsorship opportunities, check out our sponsor page.

Hotel & Travel

How long does it take to get to the hotel from the airport?

The Hard Rock Hotel San Diego is closest to San Diego International Airport (approximately 4 miles from the Hard Rock Hotel San Diego). For ground transportation options please visit San Diego International Airport.

What kind of weather should I expect for C3?

The weather in San Diego in late April is beautiful! Plan for daytime temperatures in the 70s, and evening temperatures in the upper-50s. We recommend wearing layers as session rooms run cooler.

Are there special hotel rates for C3?

A discounted room rate of of $249 per night has been secured at the Hard Rock Hotel San Diego. The discounted rate is available exclusively to attendees until March 27, 2020 (or when the room block sells out). You can book your room here.

When should I book my travel home?

C3 will conclude around 3PM on Wednesday, April 22nd.

Attendees are encouraged to stay until the end since all sessions are extremely valuable and the CX Awards will be announced at the conclusion of C3.

Food & Beverage

Is food included with my pass?

Registration passes for the main conference (Tuesday, April 21st and Wednesday, April 22nd) include breakfast, snacks during breaks, lunch and dinner. The Hard Rock offers a variety of dining options as well.

Agenda & Sessions

What kind of sessions can I expect this year?

The C3 agenda will have 4 tracks again this year so bring your team and don’t miss out on these valuable sessions The agenda is constructed by Clarabridge customers, industry analysts and thought leaders. You can expect to:

  • Discover current and emerging trends from industry experts and thought leaders

  • Learn how to leverage CEM and digital customer service initiatives that result in happier customers

  • Explore the latest products and strategies designed to take your company to the next level

  • Learn best practices from top companies who are championing customer service initiatives and paving the way for others

What is the C3 Zone?

The C3 Zone is located amongst the meeting space and is a place to network and unwind with your fellow attendees. Relax, network with peers, take a coffee break, or enjoy a nice snack. Clarabridge experts will have kiosks set up for you to stop and learn best practices and exchange ideas.

Are the evening receptions included in my registration?

Yes, full conference passes include invitations to all evening events and receptions.

Can I bring friends and family to C3 social events?

C3 networking and social events are exclusively for full conference registrants only. An official conference badge is required to attend all C3 events unless otherwise noted.

The Little Things

Will there be WiFi available at C3?

Yes! We are happy to announce that we will have WiFi available to all attendees. Login information will be available when you arrive at C3.

What is the suggested attire at C3?

Clarabridge encourages a casual atmosphere, and we’re not the type to impose a dress code. So wear whatever makes you comfortable, but you can’t go wrong with business casual. You may want to bring an extra layer to cover up, as session rooms can sometimes get a bit chilly.

Do you offer any off-site transportation?

The Hard Rock Hotel San Diego does not offer off-site transportation. Any additional transportation off-site will be at your personal expense and coordination.

Stay Informed

How can I stay up to date on all things C3 before and during the event?

Connect with us on Facebook, follow @Clarabridge on Twitter and keep up with all things C3 with hashtag #C32020 on social media.

Who can I contact with questions that weren’t answered here?

Please email for answers to any and all of your C3-related questions.

Need to convince your boss? Checkout our justification letter below:

Download Letter

Contact Us

Get in Touch